REACH E-commerce

Luxury is... the joy of purchasing exactly what you wanted.

Reach E-commerce translates your brand values into personalized online experiences that drive customer engagement, discovery, and sales.

What We Deliver

A scalable digital platform translating your in-store retail experience into an equally powerful luxury online presence:

• Display your latest products, trends and collections
• Offer personalized customer interaction including customer portals
• Provide interactive multi-media experiences (video, music, pictures)
• Enable customers to explore the brand with fellow customers
• Manage and deliver special events (e.g. live streaming catwalks)
• Maximized online sales

Key Features

• Performance metrics including sales, visits, time to ship, and more
• Tailorable "Recommendation Engine" designed for specific customer lifestyle, products, trends, product and service attributes
• Back office tools to support CRM and customer satisfaction
• Multi-media Content Management, Delivery, and Adaptation
  (collections, styles, fashion shows, trunk shows)
• Interactive media authoring
• Integration with all leading social media platforms
• Manage order to ship, inventory, returns, and more
• Manage product attributes, configurations, restrictions
• Integration with table devices and other systems

ENGAGE In-Store Solutions

Luxury is... exploring new ways to enhance your life.

Engage in-store digital solutions enhance your showroom with interactive multi-media tools. Your customers can now better experience how your products and services will fit into their lives.

What We Deliver

A suite of in-store digital kiosks and portable tools enabling you to transform your visual merchandising into virtual interactive consumer experiences:

• Provide interactive multi-media presentation (video, music, pictures)
• Offer product and service recommendation presentations and information
• Manage and stream live special events (such as catwalks)
• Allow customers to save products, services, and content to a personal account
• Deliver collaborative style discovery and creation sessions between consumers and sales staff

Key Features

• Performance metrics, including customer product exploration (what they viewed, how they viewed it, how long they viewed it, and more)
• Multi-media Content Management (collections, fashion shows, styles, interviews)

TOUCH Mobile

Luxury is... one on one customer attention.

Touch digital mobile solutions let you interact with your customers when they are on the go: you can always provide them the direct, individualized service they demand.

What We Deliver

Custom interactive digital mobile solutions. We enable your sales staff to engage with your customers outside of the store:

• Communication and service on sales, special events, recent visits
• The ability for customers to create wardrobes, collections, and decor
• We facilitate impulse purchasing while customers are on-the-go
• Personalized recommendations for individual customers
• The ability for your sales staff to create in-house custom style guides

Key Features

• Geo-location for targeted promotions/offerings
• Performance metrics including online and offline consumer visits, brand perception, sales activity, and more
• Support for mobile platforms (iPhone, Android, iPad, and more)
• M-commerce/secure payments
• CRM log for all communications
• Task management
• Inventory integration
• POS integration
• Augmented reality to integrate products within a particular customers context

CONNECT Digital Magazines

Luxury is... a lifestyle.

Connect digital interactive magazines let you host ongoing conversation with your customers about new products, services and trends, so you can always stay on top of their evolving lifestyle needs.

What We Deliver

A branded, interactive digital magazine offering personalized information that can be used to directly inform your own marketing strategy activities:

• Ability for customers to rate and bookmark products, services, and content
• Creation of style guides
• Consumer collaboration in new product development
• Consumer collaboration in content development

Key Features

• Geo-location for highly targeted content
• Performance metrics including content views, engagement and peer to peer sharing, style creation, and more
• Back office support tools
• Content creation (collections, lookbooks, styles, imagery)
• Multi-media Content Management (videos, photos, articles)
• Content Delivery and Adaptation (web, mobile)
• Integration with all leading social media platforms
• Customer Dialog Campaigns to manage customer interactions with content
• Interactive Ads